Blogs &
Articles
Should Your Consulting Firm Build an AI Product?
For over a decade, my company helped consulting firms [...]
Beyond Chatbots: What Does “AI First” Learning Technology Look Like?
In 2024, Microsoft CEO Satya Nadella went on a [...]
Is Your AI Giving Good Advice? (A Framework for Evaluating AI Agents as Advisors and Collaborators)
Recently, after OpenAI updated ChatGPT 4o, many users complained [...]
“Can’t Your AI Do It?” Getting Ahead of Client Expectations for AI-Enabled Professional Services
A few years ago, I hired one of the first [...]
Strange New World: How AI Transforms Workplace Learning
For most of my career in learning & development, [...]
Gods and Mortals: How AI Industry Drama Impacts Real-World AI Projects
In my work building AI systems for enterprises and [...]
Shut Up and Skate: When AI Model Differences Matter (and When They Don’t)
I was never much of a skater, but for a [...]
Freeform, Transactional, Systemic: 3 Levels of Human-AI Coordination
For most of human history, coordination was simple. If a [...]
Why “Online Learning” Should Be “AI Learning” (Not “E-Learning”)
Before we talk about using AI for workforce training, [...]
Playing It Safe? Trusting AI Coaches to Guide Learners (Not Just Answer Questions)
For the past two years, my team and I [...]
Disco Never Died, And Neither Will AI: How Innovation Survives Hype Cycles
In 1899, songwriters Howard and Emerson published "Hello! Ma [...]
Navigating The “AI Triangle”: How to Optimize Performance Trade-offs in AI Systems
Most organizations experimenting with AI eventually run into the [...]
AI Isn’t Software, It’s a Factory: Applying Lean Manufacturing Principles to AI Systems
Two years ago, back in the days of ChatGPT [...]
The Best Jobs Left are the Hardest to Get: How AI Can Help Displaced Workers Transition to Shortage Industries
Our company helps organizations use AI for workforce training. [...]
Coloring Inside the Lines: The Trouble with Letting AI Improvise Everything
There's a commercial for Base44, a “vibe coding” app, [...]
Controlled Chaos: The Challenge of Estimating AI-Augmented Tasks
AI broke our math. For a decade, our company [...]
Preflight Check: Securing IT and Compliance Approval for AI Tools
Picture this: you’re rolling out a shiny new AI pilot [...]
Crossing the Invisible Fence: Positioning L&D as AI-Human Performance Experts
Recently, I was having one of those weeks where [...]
How to Beat the New York Yankees: Semi-Automated AI Workflows vs. Fully Autonomous Agents for High-Stakes Applications
In early March 2026, Amazon lost 6.3 million orders [...]
Retrieval Roulette: Why Mission-Critical AI Systems Need More Than Search
Imagine if a hospital told a young medical student [...]
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