Privacy Policy and Terms of Use

Below find a summary of Parrotbox.AI’s privacy policy and terms of use.

What we collect

Account Information

• Your name and email
• Payment information (processed securely through Stripe)
• Account preferences and settings

Service Data

• Information you input when developing or using AI agents
• Documents uploaded for RAG (retrieval-augmented generation)
• Voice recordings (if you use speech features)
• Usage statistics (how you interact with our services)

How we use your data

We use your data to:

• Provide and improve our AI agent services
• Process your payments
• Send important service updates
• Respond to your support requests
• Maintain service security
• Analyze service performance

We do not:

• Sell your data to third parties
• Use your data for advertising
• Train AI models on your private content (unless you specifically hire us to create a custom model)

Data sharing

We only share your information with:

• Service providers we need to run Parrotbox (see our Subprocessor List at parrotbox.ai/policy-dpa)
• Law enforcement when legally required
• Parties involved if we sell or merge our business (but we’ll notify you)

Security

We protect your data through:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Monitoring for suspicious activity

Data Storage and Processing

• We store data primarily in AWS data centers
• We process data through various AI services (see our Subprocessor List)
• We retain your data only as long as needed to provide services
• We comply with applicable data protection laws for international transfers, including frameworks governing data transfers between the United States and European Union.

Your Rights

You can:

• Access your data
• Correct inaccurate information
• Request deletion of your data
• Export your data
• Object to certain types of processingContact info@parrotbox.ai for any of these requests.

Your Responsibilities (Terms of Use)

Eligibility and Authority

• Users must be legally able to enter contracts (no minors)
• Business users must have authority to bind their organization
• Users may delegate permissions to others, but remain responsible for delegates’ actions

Lawful Use

• Services may only be used for lawful purposes
• No false identities or unauthorized payment methods
• No impersonation or password theft
• Fraudulent conduct will be reported to law enforcement

Monitoring and Enforcement

Quickstep Innovations Inc. reserves the right to:

• Monitor site activity and content
• Investigate reported violations
• Take appropriate action including:
  • Issuing warnings
  • Suspending/terminating service
  • Denying access
  • Removing content
• Report suspected illegal activity to authorities
• Disclose information when necessary to:
  • Cooperate with government requests
  • Protect our systems and customers
  • Ensure business integrity

Questions?

Contact us at: info@parrotbox.ai | Address: Quickstep Innovations Inc. c/o The Dolins Group 425 Huehl Rd Bldg 21, Northbrook, IL 60062