Roles & Responsibilities
Below find a summary of roles and responsibilities for customers, end users, agents developers, and third parties related to Parrotbox.AI.
| Item | 3rd Party Service (e.g. LLM provider) | Parrotbox | Agent Developer | End User | Notes |
|---|---|---|---|---|---|
| Ensuring Quality of AI Agent Output / Monitoring AI Agent Behavior | X | X | X | AI model output will reflect a combination of the LLM’s training, how prompts are written, and the input given by end users. | |
| Ensuring Uptime | X | X | Refer to your organization’s SLA and https://www.parrotbox.ai/policy-support System status available at https://status.parrotbox.ai | ||
| Ensuring AI Agents’ Fitness for Purpose | X | X | The agent developer is ultimately responsible for how well agents perform any given task (within the capabilities of any integrated LLMs / other services), and end users should test AI agents and be aware of the risks before using an agent for any given purpose. | ||
| Managing Data Privacy | X | X | X | X | Parrotbox’s privacy policy is available on its website. LLM and other integrated service providers have their own privacy policies: review your providers’ policy before adding API keys to Parrotbox. Agent developers and end users need to come to their own agreement regarding privacy considerations and ensuring those who interact with the AI agents are aware of privacy implications. |
| Negotiating Licensing Fees / Sale Price and Limits on Usage of AI Agents | X | X | So long as all parties access AI Agents through registered Parrotbox.ai accounts and pay Parrotbox its commission on fees / sales, any further terms are up to the developer and end user to negotiate. | ||
| Processing payments and tracking usage vs. limits | X | All payments between app developers and end users for access to AI agents should be transacted via the Parrotbox site, subject to Parrotbox fees and commissions. Parrotbox will ensure that limits on usage are enforced, as configured in the system. | |||
| Ensuring agents are used for legal purposes only and complying with Export / Import Laws & Regulations | X | X | Users agree to abide by all relevant laws including export controls, intellectual property laws, etc. and are encouraged to report violations to Parrotbox. | ||
| Complying with data privacy laws (HIPAA, GDPR, etc.) | X | X | X | X | Parrotbox will notify app developers and end users of any new subprocessors and comply with data subject access requests. App developers and end users will ensure that anyone who interacts with agents will be responsible for handling information entered by users and ensuring users are aware of privacy implications. |
| Monitoring Integrated Services for Usage, BIlling | X | X | X | Users are responsible for monitoring any integrated accounts to ensure API keys are valid / current, resources are available, and AI Agents do not incur higher-than-expected usage costs. | |
| Data Storage | X | X | X | X | Parrotbox will store data to the extent necessary to provide services. Integrated service providers will have their own data management policies. App developers and end users are responsible for informing users what data should and should not be entered into the system and deleting data / requesting deletion of data they cannot delete themselves as necessary. |
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