Blogs &
Articles
Why AI is Like Any Other Software (Except When It Isn’t)
One of my favorite films is The Leopard, which [...]
Don’t Fear the Reaper: AI Adoption, Investment Bubbles, and the History of Modern Agriculture
A few weeks ago, I spoke with a healthcare [...]
“POWER UP” OR “CHEAT CODE”? RIGHT AND WRONG WAYS TO USE AI AT WORK
There are two narratives around AI in the workplace. [...]
Outside the Checkbox: Why AI Assessment Beats Traditional Training Metrics
My old psychology professor had a lot of complaints [...]
Does Your Team Need “AI Skills”… Or AI Tools?
The fun part of my job is that I [...]
Grading AI’s Homework: How LLMs Handle Research and Citations
The internet has given everyone access to a wealth [...]
5x Impact: How AI Can Address Nonprofit Workforce Gaps
For the past 11 years, my company has developed [...]
Should AI Improvise? Scripted vs. Unscripted Content in AI-Generated Role Play Simulations
My home city of Chicago is known as the [...]
Artificial Generic Intelligence: Why AGI Isn’t the Future (Nor the Limit) of AI
As AI startups go, my company's ambitions are fairly modest. [...]
When “The New Guy” Is AI: Introducing AI Tools To Your Team
Over the past 30 years, I’ve helped deploy new [...]
Beyond FAQs: How Modern AI Agents Can Transform Software Support
In 1997, Microsoft introduced their infamous “Clippy” assistant for [...]
AI Acting Lessons: Creating Realistic Characters for Role Play Simulations
The legendary drama coach Sanford Meisner (whose students included [...]
Welcome to Wonderland: Why Working With AI Requires Magical Thinking
Early on in my company’s work developing “AI experts” [...]
Learning Machines: How AI Will Destroy (or Save) L&D
20 years ago I worked on perhaps the first [...]
AI Doesn’t Know What it Doesn’t Know: Knowledge Management for AI Agents
Ever since ChatGPT brought generative AI to the masses, [...]
A.I. History Lessons: William Chamberlain and the Art of Artificial Insanity
In this series, we look at alternative visions of [...]
A.I. History Lessons: Christopher Langton and the Evolution of “Artificial Life”
In this series, we look at alternative visions of [...]
Ethics: If Your AI Stands for Nothing, It Will Fall for Anything
A few days ago, my 7-year-old was playing with [...]
Looking AI in the Eye: Do Human-Like Avatars Improve AI interactions?
One thing I’ve learned after a year of developing [...]
AI Wars: Will Clients Prefer Human or Robot Consultants?
Remember when taxi companies insisted that customers would never [...]
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