Pedal to the Metal: A “Minimum Viable” AI Product Will Get You in the Race, but “Maximum Responsible” Wins
For over a decade, my company helped consulting firms [...]
Should Your Consulting Firm Build an AI Product?
For over a decade, my company helped consulting firms [...]
Beyond Chatbots: What Does “AI First” Learning Technology Look Like?
In 2024, Microsoft CEO Satya Nadella went on a [...]
Is Your AI Giving Good Advice? (A Framework for Evaluating AI Agents as Advisors and Collaborators)
Recently, after OpenAI updated ChatGPT 4o, many users complained [...]
Robot Detective: Why AI “Explainability” Requires Auditing the Whole System
Here’s a mystery for you: do government regulators consider [...]
Burnout, Backlogs, and Busy Work: How AI Can Help Retention for Essential Jobs
Recently, our team piloted an AI agent that helps [...]
An Offer You Can’t Refuse? How to Respond When Big Clients (or Big Tech) Ask to Feed Their AI With Your Data
If your organization possesses unique expertise or a valuable trove [...]
Chatbot Is a Four-Letter Word: How Poorly Designed AI Apps Can Damage Your Org’s Reputation
Okay, I’ll confess: the title of this article is [...]
“Can’t Your AI Do It?” Getting Ahead of Client Expectations for AI-Enabled Professional Services
A few years ago, I hired one of the first [...]
Strange New World: How AI Transforms Workplace Learning
For most of my career in learning & development, [...]
