Should Your Consulting Firm Build an AI Product?
For over a decade, my company helped consulting firms [...]
Beyond Chatbots: What Does “AI First” Learning Technology Look Like?
In 2024, Microsoft CEO Satya Nadella went on a [...]
Is Your AI Giving Good Advice? (A Framework for Evaluating AI Agents as Advisors and Collaborators)
Recently, after OpenAI updated ChatGPT 4o, many users complained [...]
“Can’t Your AI Do It?” Getting Ahead of Client Expectations for AI-Enabled Professional Services
A few years ago, I hired one of the first [...]
Strange New World: How AI Transforms Workplace Learning
For most of my career in learning & development, [...]
Gods and Mortals: How AI Industry Drama Impacts Real-World AI Projects
In my work building AI systems for enterprises and [...]
Shut Up and Skate: When AI Model Differences Matter (and When They Don’t)
I was never much of a skater, but for a [...]
Freeform, Transactional, Systemic: 3 Levels of Human-AI Coordination
For most of human history, coordination was simple. If a [...]
Why “Online Learning” Should Be “AI Learning” (Not “E-Learning”)
Before we talk about using AI for workforce training, [...]
Playing It Safe? Trusting AI Coaches to Guide Learners (Not Just Answer Questions)
For the past two years, my team and I [...]
